Return policy

Shop with confidence. Free Returns & Exchange!

Shipping:

All orders are shipped within the United States and Canada are shipped via USPS taking 3-7 business days to get to your door. Once your order is dispatched, you will get an email with a tracking code.

Return Policy:

We want you to be fully satisfied with your purchase. We offer Free one time returns as long as the shoes are unworn and we are notified within 15 days of purchase.  You will be emailed a return label to send the product back. Returns will result in a full refund once the product is received at our warehouse. Please note that returns take 2-4 business days to show up on your account after they are issued from our end.

Exchanges:

We understand that things can go wrong with sizing etc. and we are happy to offer Free one-time exchange at no extra cost to you. In case of exchange replacement, just notify us within 15 days of receiving your shoe and let us know what you want to replace them with. We will email you a free return label. Use it to send the sneakers back. Once we receive the product in our facility, we will mail out the exchange order. You will be notified via email. We offer Free return or exchange as long as the product is unworn. and will be shipped free of charge and any adjustment in price if needed will be refunded or changed accordingly. 

*After the first exchange, subsequent return or exchange’s shipping will be covered by customers. In the case of a damaged product, we will cover the cost.

Have a return or exchange? Email our customer care at info@aksfairtrade.com.

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